Using AI as a Tool to Boost Customer Satisfaction

McDonald’s ends AI drive-thru orders for now

The test has been taking place in about 100 McDonald’s locations since IBM and McDonald’s first formed their partnership in October 2021. The goal of the test was to determine if an automated voice ordering solution could simplify operations ChatGPT App for employees while also creating a faster, better experience for customers. Since, however, surveys have yielded underperforming metrics, including a 2022 report from BTIG showing that voice ordering accuracy was in the low 80% range.

• It filters its database for relevant locations and performs a similarity search to identify suitable restaurant recommendations.
• We recently switched our brand of Smoothies to a 100% Juice line (no added sugar like the competitors), and elevated our Sugar-Free and dairy alternatives to provide customers with better options.
• While his favorite Wendy’s menu item is the spicy chicken nuggets, Spessard has always craved finding fresh ways to infuse technology into restaurants.

Furthermore, by focusing on objective qualifications like experience and education, AI can help eliminate bias and ensure that the best candidates are selected. By simplifying the hiring process, restaurant managers can spend more time on other critical tasks, such as customer service and menu development, ultimately leading to a better overall experience for customers. Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes. Third-party partners can now integrate Yelp’s trusted content into their products to create conversational AI experiences with the new Yelp Fusion AI API. For years, Yelp Fusion has enabled consumers to access Yelp’s high quality information on local businesses in other places across the web, on mobile and in cars and homes.

On September 12, the company announced an OpenTable integration, which includes the option to book a reservation on OpenTable, by phone, through the AI voice agent. By Mia Sato, platforms and communities reporter with five years of experience covering the companies that shape technology and the people who use their tools. It can also be leveraged to streamline the hiring process, which is particularly important in the restaurant industry where high turnover rates and a labor shortage can make it challenging to find the right employees. AI can automate job postings, screen resumes, and even conduct initial interviews with candidates. The restaurant utilises some of the most innovative tech currently available to fully automate all its fry and grill stations which guests can even peek in on as the robots prep their custom orders, in a “pseudo-museum experience.”

Presto Automation is risking its business on drive-thru voice AI

The restaurant also boasts recognition from the prestigious James Beard Foundation and inclusion in Austin’s top five restaurants to be “poopoo peepee in” for 2023. It also offers a Valentine’s Day special where diners are encouraged to bring their anime dolls in for a buy one, get one free offer. “this is an awesome reason to make the earth really hot,” replied one person to Moore’s post, referring to the energy demands of image generation. But despite generating no food waste, not everybody’s thrilled about the ecological impact of the restaurant. “It’s a playful version of what’s to come,” one chef told the magazine, while another speculated that it could be the brainchild of a local pop-up restaurant impresario.

“By integrating our highly trusted and rich local data into Perplexity, we’re able to provide their users with reliable local search results,” says Chad Richard, SVP of business & corporate development at Yelp, in an email to The Verge. As The Verge’s David Pierce ChatGPT recently pointed out, how Perplexity mixes text and links when answering questions was already a selling point compared to other chatbots like Copilot, Gemini, or ChatGPT. Srinivas says that consideration is part of why the company eventually chose Yelp.

AI In The Fast Lane: Revolutionizing Fast Food Through Technology

Bloomberg reported that part of this deal involved a chatbot named “Ask Pickles,” which employees could utilize for tasks like cleaning ice cream machines. Meanwhile, Google has already partnered with Wendy’s to test AI in drive-thrus, a trial that has grown since its inception last year. Part of the blame, Levi said, “has to go onto IBM.” There are a lot of other partnerships, he said, that seem to be performing well in the fast food industry.

Presto’s AI voice recognition, though advanced, still requires human intervention for order input and accuracy, managing only 30% of orders independently. One potential reason for the end of the partnership could be the accuracy of AI orders. Customers reported a variety of errors at McDonald’s drive-thrus, including receiving an ice cream cone topped with bacon and being charged for nine sweet teas instead of a single hash brown, sweet tea, and Coke.

You can foun additiona information about ai customer service and artificial intelligence and NLP. Our new AI-powered Yelp Assistant will revolutionize how you discover and connect with service pros. For partners, the new Yelp Fusion AI API will allow third-party platforms to create natural language search experiences powered by Yelp content. For restaurants, enhancements to Yelp Guest Manager will help them seat more diners by boosting front of house efficiency; and more. Unfortunately for fast food lovers, customers should still expect more AI to be baked into McDonald’s operations in the future.

They are the modern-day Secret Shopper program on steroids that makes us money rather than costs us SaaS fees. We get on average 30 detailed guest surveys a month which are 50 questions long and the platform gives us incredible insights into all areas of our guest journey and where we have opportunities to make adjustments. We can then track in real time the results of each decision and action taken to monitor impact. Their data analysts and scientists then compile detailed monthly reports that illuminate trends and track changes from changes made. Guests are reimbursed a max amount for their survey and receipt, and in the aggregate, they spend more than the reimbursement, thus the intelligence is free and we are actually up in revenue from these transactions overall. From self-service kiosks to drive-thru automation and customer service support, there is immense potential for conversational and generative AI solutions in the foodservice industry.

Of course, that’s not to mention McDonald’s naked attempt to replace human labor with an automated system. If we are to believe the world’s techies, 2024 is finally the year that artificial intelligence will become a mainstream part of restaurant operations. 14 fast casual restaurant execs reveal how they are testing artificial intelligence or robotics. Called “Ask Pickles,” the bot will be trained on everything from manuals to data generated by equipment at restaurants.

Just ask Chowbot, which has been fed our human-written and vetted guides, and it will provide a handful of tips for you. Chowbot, a new AI-powered tool, allows Chronicle readers to search for restaurant recommendations vetted by reporters and critics. This technology is proven to have some of the most comprehensive capabilities in the industry, fast and accurate in some of the most demanding conditions.

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For example, data analytics can help restaurants determine the most popular menu items among certain demographic groups or at specific times of day. This information can then be used to adjust the menu, optimize inventory management, and create targeted marketing campaigns that drive sales and increase customer loyalty. Furthermore, many fast-food chains are exploring artificial intelligence to boost sales and efficiency, particularly in drive-thru operations. Presto Automation provides AI voice recognition technology to several major chains, including Checkers, Rally’s, Del Taco, Carl’s Jr., and Hardee’s, as well as digital ordering tablets to casual dining restaurants. However, Presto is facing financial challenges, including a $6 million debt repayment, and has lost some key clients. CHOP5 is embracing third-party delivery companies to help increase guest convenience and labor efficiencies.Q.What technologies are you exploring this year and why?

Predictive metrics can also provide insights into busy periods and popular menu items, helping managers make better decisions and optimize staffing and resources during peak times. Furthermore, AI can be an invaluable tool in helping restaurants inform pricing strategies and optimize revenue. By analyzing historical demand and sales data, AI can help identify pricing trends and opportunities for promotions or discounts. For example, if a particular menu item is not selling as well as expected, AI can suggest lowering the price to increase demand and avoid waste. Similarly, if a certain item is in high demand, AI can recommend raising the price to optimize for short-term revenue.

• Yelp has added other generative AI features already, like the AI-powered review summaries of restaurants and nightlife businesses that it launched last year.
• Yelp Assistant, powered by large language models from OpenAI, is available now in the iOS versions of its mobile app and will roll out on Android this summer.
• If it finds no relevant information in the reviews, the bot is programmed to respond with “I don’t know,” and it suggests alternative guides that might be helpful.
• She leads efforts to help brick and mortar businesses thrive by driving online discovery, in-store visits, and repeat purchases.
• While McDonald’s is reevaluating and refining its plans for AOT, we look forward to continuing to work with them on a variety of other projects,” the company continued.

Aniai’s Alpha Grill was a recipient of the show’s famed Kitchen Innovations award last year. The semi-autonomous burger grill simultaneously cooks both sides of a hamburger patty. The South Korean company Aniai returned to the show this year and nabbed another kitchen innovation award for its use of advanced AI and robotics. The company believes it can solve throughput and labor shortages for quick-service burger joints, especially chains with large digital and drive-thru businesses. The company recently opened its first North American showroom in Midtown Manhattan. Aniai said they are working with “several notable” North American fast-food brands.

So it’s integrating Yelp’s maps, reviews, and other details in responses when people ask for restaurant recommendations. Yelp says the chatbot also works with other services like massage therapists, pet care, real estate, or financial services. Yelp Assistant, powered by large chatbot for restaurant language models from OpenAI, is available now in the iOS versions of its mobile app and will roll out on Android this summer. Existing customers will not experience an interruption to their service and will continue to receive technologies under their respective brands.

Keep an eye out for even more ways we’re leveraging AI and new engaging content, like AI stitched videos using real photos, videos, and information from Yelp, to help you find the right business for your needs. Here’s to the next 20 years of innovation, connection, and community on Yelp. The Yelp Fusion AI API represents a significant advancement in our mission to connect people with great local businesses, by opening new possibilities for these connections to be made seamlessly both on and off of Yelp. Wendy’s FreshAI, a partnership with Google Cloud, used drive-thru chatbots to shave 22 seconds off service times at a Columbus, Ohio test site compared to the local market average.

Company Announcements

Another instance involved a customer being billed $222 for multiple McNugget meals due to AI miscommunication. In addition to Yelp Assistant, today we’re introducing other updates to help you connect with service pros. Yelp’s new Project Ideas, accessible through the ‘Projects’ tab, provide recommendations to help inspire your next home upgrade, alleviate decision paralysis, and make it easy to request quotes from service pros in your area. This summer, we’ll refine Project Ideas with predictive analysis to provide you with more personalized Project Ideas, recommendations and checklists. Plus, service pros will find business owner inbox enhancements that help them quickly respond to and secure jobs.

With the press of one button, Happy Joe’s will know what each food item costs at every restaurant location. For example, they will be able to quickly see what the food cost is for different sizes of pizza. This saves Happy Joe’s a lot of time, helps track everything in one place, and better manages items that are variable and change weekly. AI-driven systems can adjust pricing in real-time based on various factors such as demand, time of day, day of week and even weather conditions. It’s too early to understand how customers will react to dynamic pricing at restaurants but, at a minimum, AI can make those pricing decisions easier. Miami-based Xina is a startup offering a voice ordering chatbot tailored for restaurants and hotels.

Finding Restaurants

Other brands that are customer-centric (think Clutch, Chick-Fil-A, Dutch Bros) place a premium on face-to-face human interaction, and will likely look to balance technology while maintaining a human touch. McDonald’s told CBS MoneyWatch that it is ending its Automated Order Taker pilot, which used AI in drive-thrus to expedite orders. The fast-food giant, which launched the tech through a partnership with IBM in 2021, isn’t ready for now to deploy voice ordering across its restaurants.

Many AI voice agents I called asked me to wait as they were conjuring an answer, or simply remained statically silent before replying. They also exhibited nondeterministic behavior; as soon as a conversation veered off script—I changed my mind about a reservation or asked a relatively vague question—the AI assistants stumbled. “We would receive calls for basic questions that can be found on our website.” To solve this issue, after shopping around, Ho found that Maitre-D was the best fit. Bodega SF became one of the startup’s earliest clients in May, and Ho even helped the founders with trial and error testing prior to launch.

I remember one of our customers in the Boston area, they were launching online ordering and they wanted to run a promotion to get the word out. And I think it was dollar burritos, and it broke the restaurant because of the demand. Every time I talk to restaurant owners, they talk about how that show just brings to life what it is like working in restaurants. In the episode I did watch, they have all these online orders and the restaurant can’t fulfill them. They’ve got to be thoughtful about what they do with these challenges, because you can pass on the cost to some extent to guests, but it’s not easy to manage that.

Relatively few appear to have resorted to layoffs, in part because many were already staffed at bare-bones levels. So to hold the line on further price increases, a growing number of fast-food operators are now racing to install as much automation as they can afford. While the tech industry has been roiled by layoffs, the greater focus on AI could lead to new jobs in the future. “It has the potential of being the most impactful,” says Ghai, 39, whose Indian immigrant father, Sunny, started the family business in 1998 by buying a failing Burger King in San Jose, where he was an assistant manager. Drive-throughs of course are quintessentially California, with its car culture and fast lifestyle. And now, with AI coming on to the scene in a big way, the state is emerging as ground zero for what many analysts see as the next big thing in the world of fast food and drinks.

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This post was written by SPORTSERVE ADMIN